Privacy Policy

This Privacy Notice provides an explanation of how Ion Card (“IonCard,” “we,” “us,” or “our”) collects, uses, discloses, and processes Personal Information (as defined below) in relation to our website (the “Site”) and the Services we offer through our online platform, mobile and web applications, product demonstrations, and other related functionalities (collectively, the “Services”). Please note that this Privacy Notice does not cover our privacy practices concerning job applicants, employees, and personnel of Ion Card.

What is Personal Information?

When we mention “Personal Information” in this Privacy Notice, we are referring to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. However, it does not include aggregated or deidentified information that cannot reasonably be associated with or linked to an individual.

Our Collection of Personal Information

We collect Personal Information in different ways. Sometimes, we collect Personal Information automatically when individuals interact with our Services, and other times we collect it directly from the individuals themselves. Additionally, we may obtain Personal Information about individuals from other sources and third parties, even before our first direct interaction with them.

Personal Information Collected from Individuals Directly

We collect the following Personal Information from visitors to our Site, individuals participating in our product demonstrations, and account holders:

  • Contact Information: This includes name, email address, country/region, phone number, and communication preferences.
  • Account Information: This includes name, company name, employer, job title, job promotion status, email address, phone number, business address, website, username, and password. It also includes profile information, profile image, address book information, team information, department information, payment and purchase history, and any other information provided by individuals, such as interests, biography and education history. Please note that we utilize a third-party provider for payment processing, and we do not accept direct payment through our Services.
  • Interaction Notes Information: This includes the subject matter, date, location, quotes, call details, meeting notes, and other information provided in the notes of an interaction.
  • Inquiry Information: This includes information provided through custom messages sent via forms or contact information provided on our Site.
  • Demonstration and Networking Information: This includes contact information, job title, company name, number of employees at the company, and video conferencing details.
  • Subscription Information: This includes subscriber ID, account contact information, and transaction-related information.

Personal Information Automatically Collected

Similar to most digital platforms, we and our third-party providers may automatically collect Personal Information from an individual’s device, browsing actions, and site usage patterns when they visit or interact with our Services. This may include log data (e.g., IP address, operating system, browser type, URL, date/time of visit, time spent on our Services, and any errors encountered), analytics data (e.g., electronic path taken through our Services, usage and activity on our Services), and location data (e.g., general geographic location based on collected log data). To collect this information, we use cookies (small data files stored on an individual’s computer) and related technologies such as web beacons, pixels, embedded scripts, and location-identifying technologies. We also use Google Analytics to collect and analyze traffic data on our Services. Additional information on Google Analytics’ privacy practices here and opt-out options can be found here.

To manage cookies, individuals have the option to adjust their browser settings in the following ways: (i) receive notifications when receiving a cookie, allowing them to choose whether to accept it or not; (ii) disable existing cookies; or (iii) automatically reject cookies. However, it’s important to note that modifying these settings may have a negative impact on the user’s experience with our Services. Some features and offerings may not function properly or may not work at all. Please keep in mind that depending on the individual’s device and operating system, it may not be possible to delete or block all cookies. Additionally, if an individual wishes to reject cookies across multiple browsers and devices, they will need to make the necessary adjustments for each browser and device they actively use.

Furthermore, individuals can configure their email options to prevent the automatic downloading of images, which may contain technologies that allow us to track whether they have accessed our emails and performed certain actions with them.

Collection of Personal Information from Third Parties

In addition to the Personal Information we collect directly or automatically, we also obtain information from third parties. This information is often combined with the Personal Information we collect from individuals. The following are some examples of the third parties from whom we receive Personal Information:

  • Employer/Company: If an individual’s employer or company engages in our Services, we may receive the individual’s information from them. This includes information provided by representatives, administrators, team members, department colleagues, or other users with access to the individual’s account.
  • Other Users of our Services: If an individual shares their information with other users of our Services, such as through QR codes, IonCard -generated links, physical business cards, or manually entering information into the Services, we may receive that information from them.
  • Third-Party Platforms: When an individual connects a third-party platform account (e.g., Google, Outlook, Salesforce) to our Services, we may receive information permitted by the individual to be shared with third parties. This may include contact information, employment information, meeting data, address book, and calendar data.
  • Social Media: Interactions with our Services through social media networks, such as liking, following, sharing content on Facebook, Google, Twitter, or other platforms, may provide us with information permitted by the individual’s privacy settings on those platforms.
  • Service Providers: Our service providers, who work on our behalf, collect Personal Information and may share some or all of it with us. These providers include survey and marketing providers.
  • Information Providers: We may obtain information from third-party providers to correct or supplement the Personal Information we collect. For example, updated contact information may be obtained to stay connected with an individual.
  • Publicly Available Sources: Personal Information gathered from publicly available sources, such as contact information, news sources, employment-related information, and interest in services, may be combined with the information we collect directly from individuals. This helps us in contacting individuals, providing updates about their contacts in the news, sending advertising or promotional materials, personalizing our Services, and better understanding the demographics of the individuals we interact with.

We use this collected information to enhance our services and ensure a more personalized experience for our users.

Data Storage and Security

At Ion Card, we prioritize the security and protection of your data. We store your data securely in Google Cloud services and use Google Cloud Service Provider to implement rigorous security standards and tools to ensure its safety.

  • Data Transport: To maintain data integrity, all data is encrypted during transit. We never transfer data using insecure protocols, ensuring its confidentiality.
  • Data Storage: Our database instances are encrypted both at rest and in transit, guaranteeing the security of your data. All backups and static data are also encrypted.  
  • Data Retention: Once you release your data, it becomes immediately unavailable upon deletion. After a 7-day grace period, during which you can undo the deletion if you decide to continue using our service, the data is completely wiped out. You have the option to request copies of your data or request full data deletion at any time.
  • Other Data Protection: We employ state-of-the-art measures to ensure the confidentiality and integrity of the data, including backups, archives, and possible replicas. Personal data and confidential data are encrypted. In development, integration, testing, acceptance, and pre-production cloud environments, personal data is anonymized. 

Our Use of Personal Information

We utilize the Personal Information we collect in the following ways:

  • Fulfillment of Requests: We use the information to fulfill the purposes for which it was provided, such as meeting contractual obligations, delivering requested Services, and processing transactions.
  • Operational Management: Personal Information is used to manage our organization and its day-to-day operations effectively.
  • Communication: We may communicate with individuals through various channels like email, text messages, social media, or telephone calls.
  • Surveys: We may request individuals to participate in surveys related to our organization, partner organizations, and Services.
  • Service Provision: Personal Information enables us to facilitate and provide our Services, including product demonstrations, to meet the needs of our clients.
  • Marketing: We may use Personal Information to market our Services to individuals through email, direct mail, phone, or text messages.
  • Service Administration: Personal Information helps us administer, improve, and personalize our Services. We can recognize individuals and remember their information for a seamless experience when they return to our Services.
  • Payment Processing: We process payment for the Services rendered.
  • Client Benefits and Support: Personal Information assists us in providing client benefits and services, including customer support through our command center services.
  • Analytics and Research: We analyze how individuals use our Site and Services, conduct research and analytics on our client base and Services, and use these insights to improve and customize our Services.
  • Service Enhancement and Maintenance: Personal Information allows us to test, enhance, update, and monitor our Services. It aids in diagnosing and resolving technology problems.
  • Security and Integrity: We utilize Personal Information to help maintain the safety, security, and integrity of our property, Services, technology assets, and business.
  • Rights Enforcement: Personal Information may be used to defend, protect, or enforce our rights or applicable contracts and agreements.
  • Fraud Prevention: We employ Personal Information to prevent, investigate, or provide notice of fraud or unlawful activities.
  • Compliance: Personal Information helps us fulfill legal obligations.

Where an individual chooses to contact us, we may require additional information to fulfill their request or respond to inquiries. If the scope of the inquiry/request or the Personal Information required falls outside the scope of this Privacy Notice, we may provide additional privacy disclosures that govern how we process the provided information at that time.

Legal Basis for Processing Personal Information (EEA and UK visitors only)

For website visitors located in the European Economic Area (“EEA”) or United Kingdom (“UK”), our Data Controller and Protection Officer can be contacted at account@ioncard.net.

The legal basis for collecting and using the Personal Information described above depends on the specific context and the Personal Information involved. Generally, we collect Personal Information with your consent, when necessary to perform a contract with you, or when our legitimate interests in processing the information are not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information.

When we ask you to provide Personal Information to comply with a legal requirement or fulfill a contract, we will make it clear and indicate whether providing such information is mandatory. We will also inform you of the potential consequences if you choose not to provide the requested Personal Information. If we collect and use your Personal Information based on our legitimate interests (or those of a third party), we will explain those legitimate interests at the relevant time.

Our Disclosure of Personal Information

We disclose Personal Information in the following ways:

  • Affiliates: We may share Personal Information with the parent company or subsidiaries of Ion Card for collaborative provision of Services.
  • Your Employer/Company: If your employer or company engages in our Services, we may disclose your information to them, including representatives, administrator account holders, company team members, and department colleagues.
  • Other Users of our Services: If you share information with other users of our Services through QR codes, IonCard-generated links, or physical business cards, we may disclose your information to them. Information entered or shared in interaction notes may also be disclosed to other users of the Services.
  • Survey Providers: We share Personal Information with third parties who assist us in delivering survey offerings and processing responses.
  • Marketing Providers: We coordinate and share Personal Information with our marketing providers to communicate about the Services we offer.
  • Customer Service and Communication Providers: Personal Information is shared with third parties who support us in providing customer services and facilitating communication with individuals who submit inquiries.
  • Other Service Providers: Besides the aforementioned parties, we engage other third-party service providers who perform business or operational services for us, such as website hosting, infrastructure provisioning, IT services, analytics services, and administrative services.
  • Business Transactions or Reorganization: In the event of a corporate business transaction, such as a merger, acquisition, joint venture, financing, or sale of company assets, we may disclose Personal Information to third parties. This includes during negotiation, connection with, or as an asset in such a transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
  • Legal Obligations and Rights: Personal Information may be disclosed to third parties, such as legal advisors and law enforcement, for purposes including the establishment, exercise, or defense of legal claims, compliance with laws and lawful requests, protection of rights and property (including enforcement of agreements and policies), fraud detection and prevention, and ensuring the health and safety of ourselves and others. We may also disclose Personal Information as required by applicable law.
  • Consent or Direction: With an individual’s consent or direction, we may disclose their Personal Information to certain third parties or publicly. For example, we may post an individual’s testimonial on our site or in service-related publications.

If you reside in the State of Nevada, you have the option to exercise your rights under Chapter 603A of the Nevada Revised Statutes, which allows residents to opt out of future sales of certain covered information collected or to be collected by a website operator. While we do not currently engage in the sale of covered information, please feel free to contact us at account@ioncard.net if you would like to submit a request regarding this matter.

International Data Transfers

We may transfer the data we collect to third parties described in this Privacy Policy who provide services to us under contract. It’s important to note that these third parties may be located in countries that do not have privacy and data protection laws equivalent to your country of residence. However, when we share Personal Data of individuals in the EEA, Switzerland, or UK with these third parties, we take necessary measures to ensure the transfer is safeguarded.

To protect the privacy and security of your data during international transfers, we rely on various legal mechanisms. These mechanisms include the use of European Commission-approved standard contractual clauses, along with additional safeguards as deemed appropriate. Additionally, for transfers involving the United Kingdom, we adhere to the UK Addendum to ensure compliance.

At Ion Card, we prioritize the protection of your data and take steps to ensure that international transfers meet the necessary privacy and data protection standards.

Children’s Personal Information

We want to make it clear that our Services are not intended for children under the age of 16, and we do not knowingly collect or solicit Personal Information from individuals in this age group. If you are under 16 years old, please refrain from using our Services or providing any Personal Information to us directly or through other means. If we become aware that we have inadvertently collected Personal Information from a child under 16, we encourage the parent or guardian to contact us so that we can promptly remove the information from our systems.

How to Access and Control Your Personal Information

You have certain rights concerning your Personal Information. These rights include:

  • Access, Correction, and Deletion: You can request access to, correction, updates, or deletion of your Personal Information.
  • Objection and Restriction: You can object to our processing of your Personal Data, ask us to restrict the processing of your Personal Data, or request the portability of your Personal Data.
  • Consent Withdrawal: If we have collected and processed your Personal Data based on your consent, you can withdraw your consent at any time. Please note that withdrawing your consent does not affect the lawfulness of any processing conducted prior to the withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority regarding our collection and use of your Personal Data. Contact details for data protection authorities in the EEA can be found here.

To exercise any of these rights, please contact us at account@ioncard.net. We will respond to your request within a reasonable timeframe and inform you of the actions we have taken.

If you are a customer, prospect, or have interacted with an Ion Card customer who uses our Subscription Service and would like to access, correct, amend, or delete your data controlled by that customer, please reach out to the relevant customer directly. Ion Card acts as a processor for our customers and will collaborate with them to fulfill such requests, as applicable.

California Privacy Rights

Applicability

This section is specifically applicable to California consumers. For the purpose of this section, “Personal Information” refers to the definition provided in the California Consumer Privacy Act (“CCPA”). It outlines how we collect, use, and share Personal Information of California residents as a business, as well as the rights applicable to such individuals. Under the CCPA, businesses are required to disclose whether they sell Personal Information. As a business, Ion Card does not sell Personal Information. However, we may share Personal Information with authorized service providers or business partners who have agreed to abide by our contractual limitations regarding the retention, use, and disclosure of such information.

If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us, and we will make arrangements to provide the information to you in an alternative accessible format.

How We Collect, Use, and Share Personal Information

In the past twelve (12) months, we have collected Personal Information falling under the following statutory categories:

  • Identifiers and contact information, such as name, email address, mailing address, phone number, age, and communication preferences. This information is collected directly from you or from third-party sources.
  • Account information, such as subscription records. We collect this information directly from you, including details like name, company name, employer, job title, job promotion status, email address, phone number, business address, website, username and password, profile information, profile image, address book information, team information, department information, payment and purchase history information, and any other information you provide to us, such as your interests and education history. Please note that we utilize a third-party provider to process payments on our behalf, and we do not accept direct payments through our Services.
  • Interaction Notes Information, which includes the subject matter, date, location, quotes, call details, meeting notes, and other information provided in the notes of an interaction.
  • Inquiry Information, encompassing information provided in custom messages sent through forms or contact information provided on our website.
  • Demonstration and Networking Information, comprising contact information, job title, company name, number of employees at your company, and video conferencing details.
  • Internet or network information, such as browsing and search history. This information is collected directly from your device.
  • Geolocation data, such as IP address. We collect this information from your device.
  • Other Personal Information, obtained when you interact with us online, by phone, or mail in the context of receiving help through our help desks or other support channels, participating in customer surveys or contests, or when providing the Subscription Service.

The business and commercial purposes for collecting this information are described in the section titled “Our Use of Personal Information” in this Privacy Policy. The categories of third parties with whom we share this information for business purposes are outlined in the section titled “Our Disclosure of Personal Information” in this Privacy Policy.

Your California Rights

You have certain rights regarding the Personal Information we collect and maintain about you. It’s important to note that these rights are not absolute, and there may be cases where we decline your request as permitted by law.

  • Right of Access: You have the right to request disclosure of the Personal Information we have collected, used, and disclosed about you in the past 12 months.
  • Right of Deletion: You have the right to request the deletion of Personal Information collected or maintained by us, subject to certain exceptions.
  • Right to Non-Discrimination: You have the right not to receive any discriminatory treatment when exercising your privacy rights.

Ion Card does not sell Personal Information to third parties as defined in the California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018.

How to Exercise Your California Rights

You can exercise your rights personally, or you can designate an authorized agent to exercise these rights on your behalf. To protect your Personal Information, we will verify your identity using a suitable method corresponding to the type of request you are making. Additionally, if you choose to have an authorized agent make requests on your behalf, we may require written permission from you and may also need to verify the identity of your authorized agent to ensure the protection of your Personal Information.

Please use the contact details below for the following purposes:

  • Accessing this policy in an alternative format
  • Exercising your rights
  • Learning more about your rights or our privacy practices
  • Designating an authorized agent to make a request on your behalf
Links to Third-Party Websites or Services
 
Our Site and Services may contain links to third-party websites, plug-ins, and applications. Please note that this Privacy Notice does not apply to, and we cannot be held responsible for, the Personal Information practices of third-party websites, online services, or other third parties, unless specifically stated or referenced in this Privacy Notice. To understand the Personal Information practices of third parties, we recommend visiting their respective privacy notices.
 
Updates to This Privacy Notice
 
We regularly update this Privacy Notice to ensure its accuracy and alignment with our privacy practices. When we make changes to this Privacy Notice, we will update the date at the beginning of the notice. In case of significant changes that may impact your rights or our handling of your Personal Information, we will notify you via email to your registered email address, prominent postings on our Site or Services, or other appropriate communication channels. All changes will be effective as of the date of publication, unless stated otherwise.
 
Contact Us
 If you have any questions, requests, or concerns regarding this Privacy Notice or any privacy-related matters, please reach out to us by sending an email to account@ioncard.net. We are here to assist you.
 
Special Offer!
Get an extra 10% off any paid plan with promo code PULSENYC10 at checkout.
Sign Up Now →
No Thanks